Frequently Asked Questions
Everything you need to know about your Urapra beauty experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but usually arrive within 7-14 business days.
Are Urapra products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Urapra products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy if a product doesn't suit my skin?
We offer a 30-day satisfaction guarantee. If a product isn't right for you, you can return it for a full refund or exchange within 30 days of purchase, even if it has been opened.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer samples with orders?
We love letting you try new things! Every order includes two complimentary mystery samples of our best-selling skincare or makeup products.